STANDARD TERMS AND CONDITIONS
These Terms and Conditions apply to all purchases, rentals, reservations, alterations, and other services provided by CREATIVE CONCEPTS sarl SOLE PARTNER, operating under Flawless Boutique (“Flawless”).
By placing an order, reserving a dress, making a payment, or accepting an invoice or quotation, the client acknowledges and accepts these Terms and Conditions.
1. Reservations and Payments
A dress is considered reserved only once the required deposit or advance payment has been received and the reservation has been confirmed by Flawless.
Unless otherwise agreed in writing, all remaining balances must be fully paid before the dress is collected or delivered.
Payments made toward a confirmed reservation are non-refundable in the event of cancellation by the client, unless otherwise expressly agreed in writing by Flawless.
2. Rental Period and Returns
Rental dresses must be collected and returned on the dates agreed upon at the time of reservation.
The client is responsible for returning the dress on time and in the condition in which it was received, subject to normal wear.
Late returns may be subject to additional rental charges. If a late return affects another confirmed reservation, Flawless reserves the right to charge the client for the resulting loss or additional costs.
3. Damage, Loss and Care of Rental Dresses
The client is responsible for the rented dress from the moment it is collected or delivered until it is returned to Flawless.
Normal cleaning resulting from ordinary use is accepted where dry cleaning is included in the rental.
However, the client may be charged for excessive damage, including but not limited to tears, burns, permanent stains, missing embellishments, unauthorized alterations, or other damage beyond reasonable wear.
In the event that a dress is lost, stolen, destroyed, or damaged beyond repair, the client may be required to pay the replacement value of the dress as determined by Flawless.
The client must not wash, dry-clean, alter, cut, repair, dye, or otherwise modify a rented dress without prior approval from Flawless.
4. Fittings and Alterations
The client is responsible for attending scheduled fittings on time and providing accurate measurements and information.
Alterations included in a rental or purchase will be specified at the time of reservation. Major modifications, redesigns, or additional alterations may be charged separately.
Flawless will make reasonable efforts to achieve the agreed fit; however, fit may be affected by changes in the client's measurements, weight, footwear, undergarments, or other circumstances occurring after the fitting.
Any significant change in measurements after the final fitting may require additional alterations and charges.
5. Custom and Made-to-Order Dresses
Custom-made, customized, and made-to-order dresses are produced specifically for the client and are therefore non-refundable once production has started.
The client is responsible for approving the agreed design, fabric, color, measurements, and customization details before production.
Minor variations may occur in handmade work, embroidery, beading, lace placement, fabric appearance, or other details and shall not automatically be considered defects.
Changes requested by the client after approval or after production has started may result in additional charges and/or changes to the delivery date.
6. Collection and Final Approval
The client must inspect and try on the dress during the final fitting or upon collection whenever possible.
Once the dress has been collected, it will be considered accepted by the client, except for defects that could not reasonably have been identified at the time of collection.
Any issue must be reported to Flawless as soon as reasonably possible and before the dress is worn whenever applicable.
7. Cancellation and Changes
Cancellation, postponement, change of event date, change of dress, or change of mind by the client does not automatically entitle the client to a refund.
Any transfer of payments or deposits to another dress, service, or date is subject to Flawless's written approval and availability.
8. Availability and Exceptional Circumstances
Flawless will make reasonable efforts to ensure that reserved dresses are available on the agreed date.
In the exceptional event that a reserved rental dress becomes unavailable due to circumstances beyond Flawless's reasonable control, including serious damage or failure of a previous client to return the dress, Flawless will use reasonable efforts to offer a suitable alternative or another appropriate solution.
9. Limitation of Liability
Flawless undertakes to provide its products and services with reasonable care and professionalism.
To the extent permitted by applicable law, CREATIVE CONCEPTS sarl SOLE PARTNER shall not be liable for indirect or consequential losses arising from circumstances outside its reasonable control.
Nothing in these Terms and Conditions excludes or limits any rights or liability that cannot legally be excluded under applicable Lebanese law.
10. Client Information
The client is responsible for providing accurate contact information, measurements, event dates, and other information required to process the reservation or order.
Flawless may contact the client through the contact details provided in connection with the reservation, fittings, collection, return, or related customer service.
11. Acceptance of Terms
Payment of a deposit, confirmation of an order or reservation, or collection of a dress constitutes acceptance of these Terms and Conditions.
Any exception to these Terms and Conditions must be expressly agreed to in writing by CREATIVE CONCEPTS sarl SOLE PARTNER.
12. Governing Law
These Terms and Conditions and all contractual relations between the client and CREATIVE CONCEPTS sarl SOLE PARTNER, operating under Flawless Boutique, shall be governed by the applicable laws of Lebanon.
Any dispute arising from the transaction shall be subject to the competent courts of Lebanon, unless otherwise required by applicable law.